Frequently Asked Questions

Are my payment details secure?

Yes. Marlowe uses Secure Sockets Layer (SSL) technology with 128-bit encryption to keep your information safe during every transaction. Your full card number is never accessible to us — once your purchase is completed, we can only see your billing and shipping information, your order details, and the last 4 digits of your card. We are also PCI DSS compliant, and we never rent, sell, or share your personal information with anyone. You can confirm a secure connection by looking for the closed lock icon and "HTTPS" in your browser's address bar.

How long do I have to return a product?

You have 30 days after receiving your item to request a return. To be eligible, your item must be unworn or unused, in the same condition you received it, with tags, and in its original packaging — along with your receipt or proof of purchase. To start a return, just email us at info@wearmarlowe.com and we'll send you a return shipping label and instructions. Please note that items sent back without first requesting a return cannot be accepted.

What are your delivery times?

We ship throughout the United States. Orders are typically processed within 1–2 business days, with a transit time of 3–8 business days, for a total estimated delivery of 4–10 business days. The order cutoff time is 6:00 PM (ET). Delivery times are estimates and may be affected by carrier delays or extreme weather.

How do I track my order?

Once your order ships, we'll send you a confirmation email with a tracking number and a link to follow your package every step of the way. If you haven't received tracking details or have any questions about your shipment, reach out to us at info@wearmarlowe.com and we'll be happy to help.

Do you offer free shipping?

Yes! We offer free shipping on all orders, with no minimum purchase required.

Still have questions?

We're here to help. Reach out any time and we'll get back to you within 24 hours.

 

• Store name: Marlowe
• Company name: T.V. Ecom
• Company Address: Brink van Pietje Bell 13, 2641BG, Pijnacker, The Netherlands
• Warehouse Address: 37 Falcon Crest Dr, Harbeson, Delaware (DE), 19951
• Company nr.: 42075023
• Email: info@wearmarlowe.com

Our customer service is available from Monday to Friday | 09:00 – 17:00 (ET) Weekends | 11:00 – 16:00 (ET)

We aim to respond to your inquiries within 24 hours.